Policies

Free Shipping on Jewelry

We make every effort to ship your order within 24-48 hours during weekdays. We offer free First Class USPS shipping on most jewelry orders. Certain jewelry or other items that do not qualify for free shipping will be charged the standard First Class shipping rate. If you request a faster delivery option you will be billed for the expedited service for USPS Priority (2-3 day) or USPS Express Delivery (1-2 day).

Shipping Fees

Shipping charges might be applied for certain gift items that are not included in the free shipping that we offer to our jewelry customers, we will give you an estimate of the shipping charges. In cases where the actual shipping cost is more than the amount quoted at the time of your order, you will be contacted with the actual shipping cost before your order is shipped. At this time you will have the option of either confirming or canceling your order.

Taxes

Orders being shipped to Massachusetts addresses are required to pay a 6.25% sales tax on taxable merchandise.

Payment Methods

We accept MasterCard, Visa, Discover and American Express

Privacy Policy

The Silver Seahorse does not sell or share email addresses or other customer information with other companies. We read every email we receive and we encourage you to email us with your questions or comments. We do not release credit card or financial information for use by other companies. For privacy purposes, all information relating to our customers is stored on a highly secure server.

Security

This web site takes every precaution to protect our users’ information.  When you send sensitive information (such as your credit card number) to us via our order form that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers.

Exchanges/Returns

The Silver Seahorse is happy to make exchanges. Please understand that we can only accept items for exchange that are in their original condition and with the original box that we shipped your order in. The customer is responsible for the fee to ship the item back and will be charged for the shipping of the new item. If you are unhappy with your purchase, please contact us within 5 days of receipt of your order to arrange a return.

Return shipping charges are to be paid by the customer.